The often-criticized ticketing platform has reached an agreement with the French-speaking Swiss consumer organization FRC.
The French-speaking Swiss consumer organization FRC can claim a small success in its battle against ticketing giant Viagogo. The controversial ticket exchange must compensate 807 consumers in Switzerland and adapt its Swiss website. The FRC and Viagogo have agreed on this. A long court case ends without a ruling. The FRC sued Viagogo in 2017. Charge: Violations of the Unfair Competition Act (UWG).
The agreement reached was “the best option,” according to a statement issued by the FRC. Since the legal proceedings would probably have taken many more years, concrete changes have been introduced to the Swiss website Viagogo.
Viagogo needs to be more transparent
According to the FRC, Viagogo is no longer allowed to give the impression of an official ticket selling site. In the future, the location where the tickets in question are located must also be determined. In addition, the pressure on potential buyers during the purchasing process should be reduced.
Viagogo uses various information to indicate that tickets for a particular event are particularly popular – this creates a certain urgency when purchasing. In exchange for these and other changes to the Swiss Viagogo website, the FRC is withdrawing the lawsuit.
100 thousand francs for 807 victims of Viagogo
The second part of the agreement should not hurt Viagogo: 807 Viagogo customers who reported to the FRC will be compensated a total of 100,000 francs. With sales likely to run, according to estimates, into the billions, that's likely to be the case for the Swiss-based company's pocket money.
Viagogo has been criticized for its sales tactics for years, and has already been condemned for it. For example, in 2021, the Federal Court ruled that Viagogo used unfair methods when selling tickets to Knie's Circus. At the international level as well, the platform is frequently targeted by the judiciary.
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