The problem has been known for a long time
As far as we know, the error only occurs regarding the new co-pilot and multi-screen setup. Although this issue has only now been confirmed by the Windows team, it has reportedly been reported by users since the end of October (via Gunther Born).
What’s particularly interesting is how Microsoft has dealt with the issue – an upgrade block has been set up so that no more users will encounter the issue. The error doesn’t seem to be serious at all, just rather annoying.
There is now an explanatory article on this topic Windows Launch Health Dashboard. She says:
Desktop icons can move between screens unexpectedly
- Windows devices that use more than one (1) monitor may experience issues with desktop icons moving unexpectedly between monitors or other icon alignment issues when trying to use Copilot in Windows (in preview).
- To prevent this issue, Copilot may not be available in Windows on devices that have been used or are currently being used in a multi-monitor configuration. You may also not be able to update to Windows 11 version 23H2 because we have implemented a compatibility hold on devices experiencing this issue.
- If your company uses Windows Update for Business reporting, the Security ID is 47615939.
- Note: We recommend that you do not manually update to Windows 11, version 23H2 using the Update Now button or the Media Creation Tool until this issue is resolved and the protection is removed.
- Next steps: We are working on a solution and will provide an update in one of the next releases.
- client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10 version 22H2
- Servers: none
Users with multi-monitor configurations will have to wait if they want to update to the new version 23H2. Microsoft has prepared an upgrade block that will be released as soon as the solution is available. The update will then automatically be offered again on compatible systems.
- Windows 11 23H2 can mess up your desktop icons
- Microsoft currently discourages upgrades and is planning an update
- An error occurs when using Copilot and multiple monitors
- The issue has been known since October, and now it has been officially confirmed
- The upgrade blockade aims to prevent more people from being affected
- Windows Release Health Dashboard provides information about errors
- Resolution is in progress, affected systems will be updated later
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