Problem with Emma mattresses – This company keeps customers from sleeping – Kassensturz espresso

“Emma is aware of the quality of service issues in Switzerland and is taking measures to reduce waiting time for all enquiries.

Moreover, Emma focuses on providing the highest standards to all clients. We do this by improving operations and increasing the capacity of our customer service team.

We are also currently working with the clients you mentioned to resolve issues while also handling all other cases.

We realize this has caused frustration for affected customers and we want to assure you that we are working hard to avoid this in the future. If a customer wishes to contact the team to discuss their request, they are advised to contact our customer hotline +41 43 508 05 10 (German speaking) and +41 43 588 23 29 (French speaking) or to send their request to [email protected]. »

Emma didn’t want to answer Kassensturz’s question about what really happens to the sample mattress from Switzerland. It was said two years ago that the mattresses would be phased out. (Comment on Espresso from November 4, 2021: Cleaning and handling are complex things and must comply with various hygiene measures. This is not possible in Switzerland, where we would have to transport all returned products across national borders, which is not possible but it is economical and can be represented as low emissions.)