The Sunday newspaper has published a major report on working conditions at the Digitec Galaxus Logistics Center in Wohlen AG. Half a dozen employees called the newspaper and described some appalling conditions. For example, in summer it is so unbearably hot in certain sections that people regularly break down. Or an additional working day is set at short notice to handle the flow of requests.
Florian Tuttberg (44), head of Switzerland’s largest online retailer, is now commenting on the allegations on the site. It’s about revealing what’s really going on.
Growth spurt as justification
The title of the text says:A look behind a one-page report on our logistics. Tutberg also admits his own shortcomings: “I realize that things don’t always go smoothly in our logistics center in Wollen either.” Justification, he adds: “In the past two years in particular, we’ve seen a huge growth spurt during the pandemic.”
Not only has the number of employees doubled, but the number of managers has also increased: “Many managers have joined us from completely different organizational cultures and different levels of experience,” Tuttberg wrote. And not everyone was able to act in accordance with our values. That’s why we worked extensively with the new managers to bring them closer to our culture.”
This is a massive challenge for employees and the entire company, the president continues. “We don’t deny that we made one or two mistakes in the process,” she says.
Only, according to Teuteberg, affected employees must have contacted the responsible departments of the online retailer rather than the public: “It saddens me that those cited do not feel that the existing internal feedback channels are sufficient to express their criticism.”
He adds below: “No one who criticizes or addresses any grievances or makes suggestions for improvement has to fear flaws.”
There is also a magic attack targeting customers. Because it’s also clear that the customer’s desire for shortest delivery times – and lower prices – is one of the reasons for employee stress. “As a customer, Teuteberg addresses consumers directly, ‘You have the right to know what our business conditions are like.’” “
And customers also have their say. For the sake of transparency, Galxus left the comment column in the article open: “Why does everything always have to arrive the next day?” A customer writes there. “Personally, as a private customer, 99% of the time I don’t really care whether the goods arrive the next day, weekend or not until next week.”
Working conditions at Digitec Galaxus
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