Controversial practice – UPC customers can only cancel by phone or chat

As of June, the cable network operator will no longer accept written notice of termination from long-term customers. Other service providers also use this practice. Consumer Protection considers it illegal.

John Mettler

Posted today at 10:13 am

Sunrise UPC only accepts cancellations by phone or chat.

Photo: Alexandra Way (Keystone)

Our loyal UPC customers are surprised: The cable network operator has informed them in writing that they will change terms of termination on June 1st.

From now on, subscriptions and services can only be canceled by phone or online via chat. Therefore written termination by registered customer service letter is no longer possible.

What UPC wants to sell as streamlining and speeding up the finishing process, however, pissed off customers. “For example, there is no receipt for reading. For many people, a written notice of termination is a bit of a safety,” says a reader who is a UPC customer. Or, there may be wait times at customer service over the phone.

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Nancy Stevens

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