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A bad online review has consequences: Raiffeisen customer: 'Banker started harassing me'

A bad online review has consequences: Raiffeisen customer: 'Banker started harassing me'

A customer wrote a negative review about the Raiffeisen Wallisellen branch online. He was then harassed by a critical bank employee.

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Because he was not satisfied with the service at the Raiffeisen branch in Wallisellen, a customer left a Google review. It is said that it was not only the bank that reported the matter, but also the employee who was criticized.

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  • A customer was reportedly harassed by an employee due to a Google review about his negative experience with a Raiffeisen branch.
  • The bank employee contacted him on tutti.ch and asked him to delete the review.
  • He is said to have contacted the dissatisfied customer repeatedly until he felt so harassed that he stopped the review again.
  • When he reported the incident to his boss, he reportedly apologized and gave him a 100-franc shopping voucher as compensation.
  • The criticized bank employee was transferred to another branch.

Because his bank card was faulty, Adi G., whose name was shortened by the newspaper, wanted to apply for a new card at the Raiffeisen branch in Wallisellen. As Blake writes. However, the 33-year-old service and assembly manager did not receive satisfactory advice and then quickly wrote a corresponding Google review for the Raiffeisen Bank branch. Rating: two stars.

“Beautiful interior design, but unfortunately unprofessional and unsympathetic advice from the gentleman at reception. “I will change banks,” was the assessment of the St. Gallen native, who lives in Wallisellen ZH. He has now deleted his entry. Why? Because, according to his own statements, he was harassed by a critical bank employee.

But the bank itself would have reacted to Google's review first. Must g. Contact us by phone or email and describe the incident in more detail so it can be investigated.

“The banker suddenly started harassing me.”

After that, it is said that J. He suddenly heard from the concerned bank employee. According to Blake, he contacted him on tutti.ch, and Raiffeisen's client was currently advertising his car there. “I urge you to delete the bad review on Google today. I feel so bad and I'm afraid I will lose my job because of your opinion. The bank employee wrote to him: “I would be very grateful if you could show humanity.” G. replied: “What makes you want to connect with me on this channel?” Then he blocked the user.

But then it got out of hand: “The banker suddenly started harassing me. He would call my cell phone over and over again, morning, afternoon, and night. Then I blocked him there too.

The whole thing got to the point where the bank employee called G.'s workplace. Because the 33-year-old had become ill, he deleted the review but kept a screenshot of it.

The employee remains with Raiffeisen

Because C finds the incident inappropriate, he contacts the bank's chief employee. You apologize and are given a shopping voucher worth 100 francs as financial compensation.

In addition, according to Blake, he was promised that the matter would have consequences. But as J. discovered, the Raiffeisen employee was still working. It is said that he was simply transferred to another branch of the bank.

“This employee has access to my bank details,” says J. to Blake indignantly.

Raiffeisen did not want to comment on the incident in question when asked by Blue News. Media spokesman Joel Grandchamp wrote: “Due to the confidentiality of the bank's clients, Raiffeisen Switzerland does not comment on specific individual cases. Raiffeisen Switzerland does not comment on current or past employment relationships for reasons of labor and personal law.


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01/12/2022